Refund policy

Returns & Refunds Policy

Thanks for shopping with us! Because our hair and skin care products are natural, organic, or freshly handmade, we must enforce strict hygiene and safety standards.

1. Unopened & Unused Items

We accept returns on all unused, unopened products in their original packaging within 30 days of delivery for a full refund (minus original shipping costs). Customers are responsible for paying their own return shipping postage.

2. Opened, Used, or Final Sale Products

For health and safety reasons, all opened or used products are non-returnable.

3. Damages and Delivery Issues

If your product arrives damaged, leaks in transit, or is incorrect, please contact us at within 7 days of delivery with a photo of the issue. We will gladly ship a replacement or issue a full refund at no cost to you.

4. Processing Time

Once your return is received and inspected, we will notify you via email. Approved refunds are automatically credited back to your original payment method within 5–7 business days.